*Purchase:
Your credit card will only be charged when we ship out the merchandise. If there is an unforseen delay with delivery, we will contact you by email or phone to let you know.
If you have questions about the items you're considering buying, please call us at Artemisia: 575.737.9800, or at Galileo's Universe: 575.737.5200. (We are open daily from 11 am to 5pm, and Sundays from 1pm to 4pm, mountain time.)
*Shipping: We ship your order out the next business day by USPS 3 day priority mail, with delivery confirmation, and email you the tracking number that evening.
(Please make sure your delivery address is accessible to the United States Postal Service.)
If you need UPS or FED Ex delivery, indicate so in the comments box on the checkout page. Shipping and handling charges:
for purchases up to $250.00: $15.00
for purchases from $251.00 to $600.00: $18.00
for purchases above $600.00: $20.00
*for shipments via UPS and FED EX, (ground service) add $5.00 to the charges listed above. Contact us for overnight delivery charges.
*Return policy: a.) No Refunds - Exchanges/Store Credit only.
b.) Merchandise to be exchanged must be returned within 10 days. c.) Custom orders and Sale items are not returnable.
d.) Defective merchandise will be replaced for up to 4 weeks after purchase.
*How do I buy items seen on the Artemisia web site, but not shown here in the shop online section: Our online store contains just a small selection of all the items currently available at Artemisia. We chose merchandise for this section by what we think is very suitable for online shopping. But most likely, we have all the items seen on our entire web site in stock. If not readily available, there is a good chance it could be duplicated or modified (different size, different color, etc..) by the artist.
Best is to call or email us with specific questions.
*How about a custom order? Custom orders make up an ever increasing part of our business, and are to be encouraged. We enjoy personal relationships with most of the artists we represent and we are able to ask for special adjustments, such as a different color, a longer length, etc, and we receive the newly created item in about 2 to 4 weeks, or even faster.
*Gift Certificates: The perfect answer if you like what we have but can't decide what to choose for a gift. Our gift certificates come in any amount of your choosing (minimum: $50.00 please), and are valid for one year. They come in a nice gift box presentation.